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Search our help documentation or get in touch with our customer support team directly.
Click on a question to expand its guide details.
Go to Settings, click Privacy Settings, and toggle off "Show distance" or "Show me in Discover" to browse invisibly without sharing your geographical position.
Photo verification gives you a blue checkmark badge. Click Verification in Settings, take a quick selfie matching the random pose shown, and submit it for our safety team to review.
If your chat panel does not render messages, ensure your internet connection is active. Real-time synchronization is driven by secure WebSocket connections. If the issue persists, refresh the page or check if you have inadvertently blocked the matching profile.
Go to Settings -> Profile Settings. Scroll down to the Interests or Dating Goals cards, select the items you wish to change, and tap Save. Interests and dropdown choices are automatically de-duplicated to maintain clean rendering.
Subscriptions purchased on mobile must be managed via your Apple App Store or Google Play Store account. Subscriptions purchased directly on the web can be canceled via Settings -> Subscription Plans by clicking Cancel Subscription.
Your safety is our absolute priority. Tap the info button on their profile or chat header, and select Block or Report User. Provide details so our moderation team can review and take immediate action.
A Boost makes your profile one of the top profiles in your area for 30 minutes, increasing visibility. Super Sparks let a potential match know you are highly interested before they swipe, boosting match chances by up to 3x.
Inside any active chat panel, tap the "+" or actions icon next to the message composer. From there, select Share Location, Start Voice Call, or Start Video Call. Your browser will prompt you for microphone/camera permissions.